Overdue loans and receivables, recovered with a clear record.
We support banks, lenders, fintechs and companies with structured recovery, professional engagement and reporting that keeps the portfolio visible.
Recovery built around the portfolio, not a generic script.
We agree priorities, working rules and escalation points before activity begins. Each case is then handled against those instructions and recorded as it progresses.
- Loan recovery
- Corporate debt recovery
- Receivables recovery
- Credit-control support
- Repayment plans and settlements
- Portfolio reporting
- Case preparation for legal referral
- Recovery-related financial analysis
Every case moves through a controlled recovery process.
The objective is consistent activity, sound judgement and a complete record of what has happened.
Review
We assess balances, documents, account age and available contact information.
Plan
We agree priorities, contact rules, settlement limits and escalation points.
Contact
We engage through agreed channels and record each material interaction.
Arrange
Repayment plans and settlements are managed within authorised limits.
Monitor
Promises, payments and missed commitments are tracked and followed up.
Escalate
Cases requiring formal action are prepared for referral through the appropriate legal process.
Report
Clients receive clear reporting on balances, recoveries, activity and next actions.
Your reporting should answer four questions.
What has happened?
Material activity is recorded so the case history can be understood.
What has been recovered?
Payments and agreed arrangements are visible and reconciled.
What remains outstanding?
Balances and unresolved cases remain clear at portfolio and case level.
What happens next?
Follow-up, escalation and decisions are shown rather than left implicit.
Professional conduct is part of the recovery process.
Recovery work depends on accurate communication, confidentiality, proper records and defined escalation. Those standards are built into how NUAJU approaches recovery activity.
Clear identity
We identify who we are and on whose behalf we are acting.
Confidentiality
Debt information is not discussed with unauthorised third parties.
Accurate communication
We do not threaten, humiliate or mislead.
Human review
Genuine disputes are reviewed before further automated activity continues.
Complete records
Material contacts, commitments and payments are recorded.
Defined escalation
Formal legal action follows the appropriate legal process.
Have a portfolio to discuss?
Tell us the portfolio type, approximate number of accounts and the issue you need resolved.