Clear rules for professional recovery activity.
NUAJU's recovery approach is built around accurate communication, confidentiality, proper records and defined escalation.
Identity and authority
We identify who we are and on whose behalf we are contacting a debtor. Recovery activity is carried out within instructions agreed with the client.
Confidentiality
We do not discuss a debt with unauthorised third parties. Information is handled according to the purpose of the engagement and appropriate data-handling requirements.
Communication
We do not threaten, humiliate or mislead. Contact is made through agreed channels and within agreed parameters.
Disputes
Where a debtor genuinely disputes a debt, the matter is reviewed by a person before further automated activity continues.
Records
Material contacts, commitments and payments are recorded so the case history can be understood and reported.
Escalation
Cases requiring formal legal action are prepared and referred through the appropriate legal process.
Questions or concerns
Questions or concerns about recovery conduct can be raised through the contact page.